B&L Automotive Repairs, Inc.

Gaby Labotka 2 months ago

I am a repeat customer of B&L Auto; they are who I turn to whether I need body or mechanical work on my car. This most recent repair I was met with the excellent service that I’ve grown to rely on. Al, my mechanic, was communicative, efficient, and transparent (he walked me through what was discovered upon inspection, and took the time to explain my repair options, cost, and durability in detail, which allowed me to make a fully informed decision). Dominique was thorough, proactive, and has a great attention to detail, providing excellent customer service and cultivating relationship and trust. And Lisette, who assisted in completing the transaction, reaffirmed that everyone at B&L works together as a team, and that teamwork is vital to their success. I was also surprised when I picked up my car, that they had washed and cleaned both the interior and exterior of my car, going above and beyond my expectations. I cannot recommend B&L enough. If you need a repair, you and your car will be in excellent hands here.

Jessica Hallam 5 months ago

I can’t share enough how great this place is. I was a rear ended at a red light and I was very quickly able to schedule an estimate. I also got an estimate on some other damage that my car had outside of the accident and not only were they more than happy to give me multiple estimates. They were also very quick to adjust them once I decided what I actually wanted repaired in addition to the damage covered by insurance. Once I was able to get the repair approved by insurance. They handled everything, they helped organize a rental car for me and made sure to always answer my questions. While my car was being repaired. I received multiple updates per week on where it was at and they always made sure that I knew they were only a phone call away if I needed anything. Also, when I picked up my car, I saw that the interior had been cleaned, which was a very nice surprise to have. Finally, there was a tiny hiccup with my rental return. I left it at the shop, but the rental shop never checked in the car so I called B&L and they very promptly called the rental shop and took care of it. It can be very hard to find an auto shop with good customer service. When I originally was looking for

April Figueroa 5 months ago

My car got side swiped while parked. State Farm recommended B&L so I went with them. Glad I did. Customer service is great. Al, Dominique and Luz are all very friendly and helpful. My car looks brand new and the repairs were done super quickly. I will recommended this place and come back if I ever need to.

Jasmine Martin 7 months ago

I was overjoyed with the wonderful work done by B&L. They were recommended to me after a winter tragedy happened to my deeply beloved 2001 5spd Honda Civic, which other shops said was unsalvageable. I had faith and left my Honda with Al, one of the techs at B&L. The job that he did absolutely blew me away. Not only had he installed the new right quarter panel, trunk lid, tail lights, and rear bumper, but he had completely straightened all bent metal and returned the shape of the trunk to normal. The paint was corrected and matched perfectly with the rest of the car (this is 25+ year old paint). The car was fully detailed and cleaned inside and out. It looks immaculate and while it was in good condition when I purchased it a few years ago, it now looks much better than I’ve ever seen it. 😃💫 Payment and pick-up was straightforward and easy, and Al kindly provided me with updates and explanations throughout the process. He is clearly very good at what he does, and he’s friendly and a good conversationalist to boot. Special mention to front desk ladies Dominique and Diamond, who were also a joy to chat with and were very helpful during my drop-off, waiting, payment, and pick-up proce

Julia Cruz 10 months ago

I chose this shop based on positive reviews but was extremely disappointed with the quality of work. My vehicle was backed into in September and finally returned today after multiple trips back. At pickup, the hood was misaligned and the bottom bumper scratched. At home, I found additional issues: a cracked aftermarket (AFK) headlight, clear coat drips, and polish/burn marks around the driver-side door. While the burn marks didn’t go through the paint, they still reflected rushed workmanship. I spoke with the general manager about these concerns, but none were properly communicated to the technicians. I later learned the manager had been terminated, which explains the miscommunication. The CAPA-certified hood didn’t fit properly, and despite multiple corrections, the front hood/bonnet was still scratched at one point before being fixed. Even after everything, the hood alignment was slightly off, and I was told there was nothing more that could be done because it was OEM. I still don’t understand how the shop released my vehicle in that condition—an aftermarket (AFK) headlight was cracked, the paint had issues, and the CAPA-certified hood was misaligned. My frustration wasn’t abou